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Selamat datang di Website resmi Abdi Bangsa Institute | Abdi Bangsa Institute Adalah Program Pelatihan Yang Berfokus Terhadap Peningkatan Kompetensi Kerja Dengan Sertifikasi Kompetensi Sebagai Penjamin Mutu Lulusan | Pastikan Sudah Subscribe untuk menikmati Berbagai Info perhotelan dan Kapal Pesiar

Abdi Bangsa Institute

Front Office Course

0(0 Ratings)
Course Duration: 04h 27m
Terdaftar3

About Course

Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department. Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one. Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins.
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What I will learn?

  • Role and Importance of Front Office Operations in the Hotel
  • Foundational procedures of Front Office
  • Day to day tasks/reports/actions at the desk
  • Successful Front Office Manager To Do List and Complete day to day Checklist
  • How to respond to an unhappy guest survey or email
  • Service recovery and how to resolve Guest Complaints
  • Why is it important to understand the real reason guests complain
  • Key Performance Indicators and how to measure success of Front Office Department

Pelatihan ini mencakup:

  • Video atas permintaan 1,5 jam
  • Akses penuh seumur hidup
  • Akses di perangkat seluler dan TV
  • Sertifikat penyelesaian

Course Curriculum

Pre-Test

  • Jawablah soal sesuai kemampuan pemahaman kamu

Introduction

Fundamentals of Front Office Management

Arrival Experience

Ujian

About the instructors

Rp999.000

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