Front Office Course
0(0 Ratings)
Course Duration:
04h 27m
Terdaftar3
About Course
Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department.Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one.Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins.
What I will learn?
- Role and Importance of Front Office Operations in the Hotel
- Foundational procedures of Front Office
- Day to day tasks/reports/actions at the desk
- Successful Front Office Manager To Do List and Complete day to day Checklist
- How to respond to an unhappy guest survey or email
- Service recovery and how to resolve Guest Complaints
- Why is it important to understand the real reason guests complain
- Key Performance Indicators and how to measure success of Front Office Department
Pelatihan ini mencakup:
- Video atas permintaan 1,5 jam
- Akses penuh seumur hidup
- Akses di perangkat seluler dan TV
- Sertifikat penyelesaian
Course Curriculum
Pre-Test
Jawablah soal sesuai kemampuan pemahaman kamu
Introduction
Tentang Mentor
Materi yang akan di sampaikan
Target dan manfaat Pelatihan
Fundamentals of Front Office Management
Sejarah Kopi
Penomena Kedai Kopi
Arrival Experience
Biji Kopi Terkenal
Biji Kopi kurang Terkenal
Ujian
Ujian ini untuk mengukur kemampuan pemahaman kamu
About the instructors
Rp999.000
Rp999.000
- LevelIntermediate
- Total Enrolled3
- Duration04 hours 27 minutes
- Last Updated05/12/2024
- CertificateCertificate of completion
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